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RM packs and credit labels: what you see at checkout

How we display Ringgit amounts, packs, and credits so what you pay matches what you expect — especially across Standard and Cinematic-style usage.

  • RM
  • Malaysia
  • billing
  • credits
  • MYR

Malaysian buyers are rightly sensitive to currency clarity. When you subscribe or top up, you should never have to guess whether a number is USD, credits abstracted into “points,” or actual Ringgit.

Our checkout and billing surfaces therefore lead with MYR where money moves: subscription totals, one-off packs, and any tax line items shown by Stripe for your jurisdiction. Secondary text then names the plan or pack so you can reconcile with your finance spreadsheet.

Credits are shown as credits (not disguised as unrelated tokens). If a plan bundles Standard and higher-tier generations, the breakdown calls that out in plain language so you can map usage to how you publish — daily Reels versus a quarterly hero spot, for example.

How to read a receipt vs the in-app ledger

Stripe emails a receipt to the payer email on file. That receipt is the legal record of the charge amount and currency. Inside the app, you may also see a running ledger of credits consumed per job; those two views answer different questions.

If finance asks “what did we pay this month,” point them at Stripe exports. If production asks “why did we burn credits faster last week,” the in-app activity view is the better starting point — then cross-check unusual spikes against campaigns you ran.

If something looks wrong

Typos, VAT edge cases, and bank rounding can all create momentary confusion. Before you worry, capture a screenshot that includes the timestamp, the page URL, and the visible currency symbol.

Our support team can match that moment against Stripe event logs. In most cases we can explain a mismatch within one or two business days; where we cannot, we escalate with the exact payment intent reference so nothing gets lost in translation.

  • Include whether you paid with card, wallet, or invoice-linked flow (if applicable).
  • Mention whether the issue is “charged wrong amount” vs “credits deducted differently than expected” — those follow different debug paths.
  • Keep personal data out of public threads; use the official contact channel only.

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RM packs and credit labels: what you see at checkout · AIVideoLiao